Terms and Conditions

2. The customer is required to enter their mobile number and email address correctly during all registration and purchase steps for emergency contact purposes; otherwise, they will be responsible for any consequences resulting from incorrect information.

3. The services and content provided by Ati Travel are produced for use on this website. Any misuse of the information, texts, images, maps, designs, logos, and other content on this website is legally prosecutable, and no individual or entity is permitted to misuse the materials on this website. Reposting content from this website on the internet is only allowed with proper credit, including the website name, address, and a link to the referenced material. Reproduction in print media is permitted only with prior written authorization from the website administrators.

4. Users’ personal information is completely confidential. Ati Travel makes every effort to protect this information and will not share users’ personal data with any other party. Only legal authorities, in accordance with the law, may access this information.

5. Users agree to enter accurate information on the website when making a reservation or registering. If incomplete or incorrect information is provided, users will be responsible for any resulting consequences. Users must also update any changes to their personal details on the website as soon as possible. Otherwise, the website bears no responsibility for issues caused by inaccurate information.

6. The user agrees to update any changes to their personal information on the website as soon as possible. Otherwise, the website holds no responsibility for any consequences arising from inaccurate information.

7. Any misuse of the Ati Travel name or the use of similar names is prohibited and may be legally pursued through complaints filed with the competent legal authorities and courts handling cyber-crime cases, whether inside or outside the country.

8. Any extraction or use of flight data and search results from the Ati Travel system—including airline names, flight numbers, types, schedules, prices, or any information related to comparison or booking—by any method such as manual extraction, bots, crawlers, or similar tools, as well as publishing this information in any form including websites, social media, mobile messengers, or print and digital media, is prohibited without written permission from Ati Travel management and will result in legal action.

1. By purchasing a ticket online, the buyer commits to being fully aware of all ticket purchase rules and regulations. Accepting these rules before proceeding to the payment gateway is legally equivalent to the buyer’s signature.

2. If any part of the rules is unclear or raises questions for the passenger, they are required to contact Ati Travel support before booking the ticket.

3. Bank payment does not guarantee a successful or completed reservation. Please ensure that you receive and carefully check your ticket after the payment is confirmed by the bank gateway. If you do not receive the ticket, you can retrieve it from the "Purchase Tracking" section in your user profile or contact Ati Travel support.

5. According to the regulations of the Civil Aviation Organization, the airline operating the flight is responsible for cancellations, delays, early departures, or changes in aircraft type, and Ati Travel, as the ticket seller, bears no responsibility in these cases.

6. For domestic flights, passengers must arrive at the airport and the relevant terminal one and a half hours before departure.

7. When booking a ticket, the passenger's information must exactly match the details on a valid identification document.

8. Any ticket cancellation by the passenger is subject to cancellation fees according to civil aviation regulations. The amount of the fee varies by airline and depends on the timing of the cancellation request.

9. Passengers must bring a copy of their ticket and a valid identification document when arriving at the airport (national ID for domestic flights and passport for international flights).

10. After purchasing a ticket, it is not possible to change the passenger's name under any circumstances. If a passenger has entered incorrect information, they must cancel the ticket according to the airline's rules and purchase a new one.

11. Purchased tickets cannot be transferred to another person and are only valid for the individual whose information was entered during the purchase. If there is a discrepancy between the passenger's details and the information on the ticket, the passenger will not be accepted at the airport.

12. According to civil aviation regulations, passengers aged 10 days to 2 years are considered infants (INF), passengers aged 2 to 12 years are considered children (CHD), and passengers over 12 years are considered adults (ADL). If the buyer enters incorrect age category information, the passenger will be denied boarding.

13. Once payment is made and confirmed, the purchase is final, and ticket information will be sent to the user via SMS and email. If the payment is not confirmed by the bank and the ticket is not received, the purchase is not complete, and the passenger must contact Ati Travel support.

14. The aircraft type is indicated on the ticket according to the airline’s information. Any changes to the aircraft type are the responsibility of the operating airline.

15. The buyer has no right to alter the price on the printed ticket, modify any ticket details in any way, or resell the ticket at a higher price than stated.

16. According to civil aviation regulations, pregnant women, individuals with cardiovascular or respiratory diseases, epilepsy, severe anemia, uncontrolled diabetes mellitus, patients undergoing dialysis, those using immunosuppressive medications, or anyone with a condition that prohibits air travel must have a medical clearance from an airline-approved doctor when boarding the plane.

17. If a flight is canceled due to technical issues, bad weather, or a delay of more than two hours, the passenger may cancel the ticket without penalty. To do so, the passenger must have the ticket stamped by the airline representative, keep the original stamped ticket, and then contact Ati Travel support.

18. The use of special services such as wheelchairs, oxygen masks during the flight, special diets, transporting pets, carrying a deceased, etc., requires notification and coordination with the airline. If special services are needed, you must contact Ati Travel support before purchasing the desired flight.

19. A child or infant ticket cannot be purchased online independently and must always be booked together with an adult ticket.

20. If a passenger intends to book tickets for two consecutive routes, for example Tehran to Mashhad and then Mashhad to Ahvaz, or a round-trip on the same route like Tehran to Kish and Kish to Tehran in one day, there must be at least a four-hour gap between the arrival at the first destination and the departure of the second flight. Otherwise, the passenger is responsible for any consequences and penalties for missing the second flight.

21. For domestic routes, if the outbound and return flights are operated by different airlines, cancellation of the outbound flight or the passenger's withdrawal due to a delay or early departure of more than 2 hours may result in cancellation fees for the return flight. For more information, be sure to contact Ati Travel support before booking.

22. Regarding the allowance for checked baggage on domestic flights, each airline has its own rules. Generally, in economy class, the passenger's baggage allowance is 20 kg, and in business class, it is 25 to 30 kg. This information is usually available in the flight details before booking.

1. By purchasing a ticket online, the buyer commits to being fully aware of all ticket purchase rules and regulations. Accepting these rules before proceeding to the payment gateway is legally equivalent to the buyer’s signature.

2. Bank payment does not guarantee a successful or completed reservation. Please ensure that you receive and carefully check your ticket after the payment is confirmed by the bank gateway. If you do not receive the ticket, you can retrieve it from the "Purchase Tracking" section in your user profile or contact Ati Travel support.

3. If any part of the rules is unclear or raises questions for the passenger, they are required to contact Ati Travel support before booking the ticket.

4. When booking an international ticket, the passenger's information must exactly match the passport. Any discrepancy between the passport details and the information on the ticket will result in the passenger being denied boarding at the airport.

5. For international flights, passengers must arrive at the airport and the relevant terminal at least three hours before departure.

6. The passenger's passport must be valid for at least 180 days (6 full months). Otherwise, the passenger will be denied boarding at the airport.

7. If you renew your passport after purchasing a ticket, be sure to inform Ati Travel support and send a copy of the new passport to the support team. Updating passport information may incur fees according to airline regulations, which will be the passenger's responsibility.

8. For international flights, obtaining a visa according to the destination country's regulations is the passenger's responsibility, and Ati Travel is not responsible for any visa-related issues. Please contact support if you have any questions before making a reservation.

9. Traveling to visa-free countries for Iranian citizens does not mean a visa is not required. You must contact Ati Travel support before booking to obtain complete information about your destination.

10. For international system flights, if a round-trip ticket is booked and the passenger does not use the outbound flight, the return flight will be canceled by the airline.

11. For international flights where the passenger has used the outbound flight and requests a refund for the return flight, they must provide residency documents (such as the destination country’s passport, residence permit, work visa, etc.). Otherwise, ticket refund will not be possible.

12. According to civil aviation regulations, pregnant women, individuals with cardiovascular or respiratory diseases, epilepsy, severe anemia, uncontrolled diabetes mellitus, patients undergoing dialysis, those using immunosuppressive medications, or anyone with a condition that prohibits air travel must have a medical clearance from an airline-approved doctor when boarding the plane.

13. The use of special services such as wheelchairs, oxygen masks during the flight, special diets, transporting pets, carrying a deceased, etc., requires notification and coordination with the airline. If special services are needed, you must contact Ati Travel support before purchasing the desired flight.

14. According to civil aviation regulations, the airline operating the flight is responsible for cancellations, delays, early departures, or changes in aircraft type, and Ati Travel, as the ticket seller, bears no responsibility in these cases.

1. By booking a hotel online, the buyer commits to being fully aware of all hotel booking rules and regulations. Accepting these rules before proceeding to the payment gateway is legally equivalent to the buyer’s signature.

2. Bank payment does not guarantee a successful or completed reservation. Please ensure that you receive and carefully check your hotel voucher or confirmation after the payment is confirmed by the bank gateway. If you do not receive the voucher, you can retrieve it from the "Purchase Tracking" section in your user profile or contact Ati Travel support.

3. The check-in time for guests is 14:00, and the check-out time is 12:00.

4. Changing the date of a hotel reservation after purchase is not possible. The previous reservation must be canceled with applicable fees, and a new reservation must be made with updated conditions and pricing.

5. Since cancellation policies and fees vary across different hotels, please contact Ati Travel support for information regarding these rules.

6. Legal and religious requirements determine guest acceptance at the hotel. For couples, both partners' ID cards and a valid marriage certificate (with an official seal) are required.

7. The selected hotel may become fully booked at the time of payment. If this happens after payment, the amount will be refunded to the passenger, who can attempt to book again. Therefore, deduction of the amount from the account does not guarantee the hotel voucher, and in case of cancellation, the amount will be refunded to the same account used for the purchase.

8. If the hotel provides the room later than the scheduled check-in time, no refund will be issued to the passenger, and Ati Travel holds no responsibility in this regard.

9. After checking into the hotel, if the guest leaves earlier than the date specified on the voucher, no refund will be issued for unused nights.

10. A hotel reservation includes booking rooms for the requested number of guests and nights, as well as the services listed on the voucher or hotel confirmation. Additional services such as intercity transportation, tour guides, floor preference, parking, car rental, minibar, and safes are generally charged separately and are the responsibility of the guest.

11. If a guest has requests such as a room with two single beds, a smoking room, early or late check-in, or similar, they must contact support. Ati Travel will communicate the requests to the hotel, and final approval rests with the hotel. If any of the requests incur additional charges, the guest is responsible for payment.

12. Triple rooms vary depending on each hotel's room arrangements. Some triple rooms may be double rooms with an extra bed, or fully designed for three people. Please ensure you select a room labeled as a triple room or with an extra bed; otherwise, the cost for accommodating and providing services for the third person will be charged directly by the hotel.

13. If a confirmed reservation is canceled for reasons beyond Ati Travel’s control, Ati Travel will make every effort to offer the guest another room or hotel with similar price and specifications. If the guest does not accept the alternative, the full amount paid will be refunded.

14. According to the rules of most hotels, individuals over 5 years old are considered adults, and adult booking conditions apply. Guests must take this into account when booking for a child over five years old. Failure to do so may result in the hotel refusing entry to more people than the reserved capacity. Ati Travel holds no responsibility in this regard.

15. If a bed is required for a child under 5 years old, adult booking conditions apply. Guests must consider their child under 5 as an adult when booking. Otherwise, any extra person charges will be paid directly by the guest at the hotel upon check-in.

16. Guests must present the hotel voucher along with identification documents to the hotel reception upon arrival.

17. By making a reservation, the guest simultaneously accepts the rules of the selected hotel as well as the hotel's cancellation policies. In other words, the guest books with full awareness of Ati Travel and hotel regulations. In online contracts, the guest's signature is made electronically according to e-commerce law.

18. If the travel schedule is disrupted or canceled due to flight cancellations or changes by the airline, the responsibility for any hotel cancellation losses lies with the guests.

19. If the guest fails to travel without prior notice, all fees paid for the hotel reservation will be handled according to the hotel's cancellation policies.

20. If the guest wishes to check in later than the scheduled time (date and hour), they must coordinate with Ati Travel support. This also applies to early check-out.

21. In case of any damage caused to the hotel by the guest, all costs for the damage will be charged to the guest.

22. The information on Ati Travel’s website regarding hotels is provided by the hotels themselves or their suppliers. This includes location, room facilities and services, hotel maps and images, updated prices, and more. Ati Travel makes every effort to provide accurate information but is not responsible for the accuracy of information provided by hotels or their suppliers. For more details, guests can contact support.

23. Information about hotels is provided by the hotels or their suppliers. This includes star rating, pricing, room availability, cancellation policies, and room capacity. The accuracy of this information is the responsibility of the hotel or suppliers.

24. The price displayed at the bank payment gateway on the Ati Travel website is the total amount the buyer will pay for the entire stay and all requested rooms.

25. Room number, floor, and similar details are assigned based on hotel availability at the time of guest check-in.

26. If any part of the rules is unclear or raises questions for the guest, they are required to contact Ati Travel support before making a reservation.

1. By booking a hotel online, the buyer commits to being fully aware of all hotel booking rules and regulations. Accepting these rules before proceeding to the payment gateway is legally equivalent to the buyer’s signature.

2. Bank payment does not guarantee a successful or completed reservation. Please ensure that you receive and carefully check your hotel voucher or confirmation after the payment is confirmed by the bank gateway. If you do not receive the voucher, you can print it from the "Purchase Tracking" section in your user profile or contact support.

3. The check-in time for guests is 14:00, and the check-out time is 12:00.

4. If, for any reason, you plan to arrive at the hotel after 14:00, be sure to inform Ati Travel support so that necessary arrangements with the hotel can be made. Otherwise, any resulting costs will be applied according to the cancellation policies.

5. If early check-in or late check-out is required, prior coordination with support must be arranged.

6. After checking into the hotel, if the guest leaves earlier than the date specified on the voucher, no refund will be issued for unused nights.

7. Providing accurate and complete passenger information, including full name, date of birth, gender, and passport number, is the guest's responsibility. After finalizing the hotel booking, it is not possible to change or correct the passenger's name or details. To make corrections, the reservation must first be canceled according to the hotel's policies with applicable fees and then rebooked.

8. The purchased hotel reservation belongs to the guest whose information was entered in the system and is non-transferable. If the voucher details do not match the guest’s identification, the guest will not be accepted.

9. The policy for booking a child with an adult in the same room varies by hotel. Before booking international hotels, please check the hotel’s website or contact support for accurate information.

10. If the trip is disrupted due to flight cancellations by the airline, the responsibility for any hotel cancellation losses or delays lies with the guests.

11. If the hotel provides the room later than the scheduled check-in time, no refund will be issued to the guest.

12. Carrying identification documents is mandatory when checking into the hotel.

13. If a visa is not issued by the destination country, the hotel's cancellation policies for the reservation will apply. It is the passenger's responsibility to verify the destination and transit visas.

14. If the guest is prohibited from leaving the country for any reason and cannot use the purchased hotel according to the voucher dates, the reservation may be canceled according to the hotel's cancellation policies.

15. Payment of the exit tax is the responsibility of the passenger.

16. For international trips, the passenger's passport must be valid for at least 180 days (6 full months). Checking the passport validity, the age of companions, and the accuracy of entered information is the passenger's responsibility.

16. For international trips, the passenger's passport must be valid for at least 180 days (6 full months). It is the passenger's responsibility to check the passport validity, the age of accompanying travelers, and the accuracy of entered information.

17. In case of any damage caused to the hotel by the guest, all costs for the damage will be charged to the guest. Some hotels may collect a security deposit from the guest to cover any potential damages.

18. Information such as star rating, price, breakfast, lunch, dinner, pool, internet, cancellation policies, and room capacity is directly obtained from the hotel’s system and displayed on the website. Therefore, the hotel is fully responsible for the accuracy of this information. For more details, guests can contact support.

19. Room number, floor, and similar details are assigned based on hotel availability at the time of allocation.

20. In hotels with "non-refundable" cancellation policies, it is not possible to modify, change, or refund the reservation under any circumstances after booking.

21. Some international hotels have specific rules, such as not accepting Iranian guests, not accepting children, or not accepting single men or women. If a guest books without adhering to these rules listed in the hotel policies, all responsibility lies with the guest.

22. During hotel booking and payment, the selected hotel or room may become fully booked due to time elapsed. If this occurs after the amount has been deducted from the guest's account, the payment will be refunded, and the guest can attempt to book again. Deduction of the amount does not guarantee a confirmed reservation. In case of cancellation under these circumstances, Ati Travel will refund the amount to the same account used for the purchase.

23. Provided amenities such as food and beverages, sauna, jacuzzi, pool, internet, restaurants, gym, etc., are offered according to the type of room selected. If the chosen room does not include free access to these services, the costs will be charged directly to the guest at the hotel.

24. If the guest is prohibited from leaving the country, or local authorities prevent entry upon arrival, or the guest cannot use the hotel for any reason (such as missing a flight, visa denial, incomplete travel documents, passport issues, flight cancellation or delay due to bad weather, etc.), the hotel cancellation policies will apply. Ati Travel bears no responsibility in these cases.

25. Each country has its own immigration, customs, and citizenship laws. For example, carrying certain medications that are legal in Iran may be illegal in another country. Therefore, it is recommended to be aware of important laws of the destination country before traveling to avoid legal issues.

26. If the hotel cannot accommodate the guest for any reason despite a valid voucher, the guest must contact support. Ati Travel will offer alternative hotels, and if the guest does not accept the suggested hotel, the company will refund the amount paid for the reservation, and the guest must arrange another hotel.

1. The user must enter the passenger's information exactly as it appears on the passport when purchasing insurance. Completing the purchase process indicates the buyer's full awareness of the insurance rules and the selected policy type. If you are unfamiliar with the rules, coverage, or type of insurance, please contact Ati Travel support before making a purchase.

2. Travel insurance is compulsory for all individuals over 60 years old, and the cost must be borne by the passenger.

3. Insurance policies must be issued before the trip and within Iran. Policies issued after leaving the country's borders are invalid.

4. When traveling to more than one country, select the United States or Canada as the destination country.

5. In case of any accident or illness in any of the countries covered by the insurance policy, to facilitate assistance and avoid further issues, immediately contact the 24-hour hotline at +964548356 or email Saman@mideast-assistance.com. Provide your full name, insurance policy number, phone number, address, and a brief description of the incident.

6. In all cases, reporting any damage to the assistance company is mandatory within a maximum of 10 days (240 hours).

7. The insurance policy starts from the time of departure from Iran's legal borders, and its maximum validity abroad is 92 consecutive days.

8. If the insured cancels the trip, the insurance policy cannot be voided until the expiration of the visa validity in the passport.

9. If the insurance policy expires during the trip, it cannot be renewed.

10. If the insurance policy is not used due to visa denial, trip cancellation, or other reasons, you may cancel the policy within 6 months from the date of issuance by contacting the issuing unit (Ati Travel). Cancellation is only possible within 6 months of the issuance date.

11. Considering the specific rules of embassies regarding travel insurance, the passenger must obtain complete information about the insurance conditions, coverage, required duration, etc., from the relevant embassy before purchase. The purchase should be completed only with full knowledge and in accordance with the insurance provided on the Ati Travel website.